Understand how HitsBoost handles duplicate charges, failed delivery, cancellation requests, partial delivery, and support for Facebook engagement packages.
What this policy applies to
This policy is for a paid HitsBoost Facebook engagement order placed through the official checkout associated with hitsboost.com. The current local catalog uses sample package prices and does not yet complete a live checkout. A free 50-count sample request has no purchase price and therefore no payment to refund.
The selected service, target URL, quantity, checkout terms, and payment record determine what we can investigate. Keep the order reference and receipt from the payment provider. A request concerning a different seller or an unrelated Facebook transaction may need to go to that seller instead.
When a refund is appropriate
A duplicate charge for one intended order, a successful charge with no corresponding order, or confirmed non-delivery caused by our fulfillment process are reasons to request a refund review. If the service cannot be started after payment despite an eligible, correctly submitted target, we will assess the record and seek a fair resolution.
A resolution may be a full refund, a refund for an undelivered portion, or correction of the order when that is possible and you agree. We will compare the receipt, order status, supplied link, and delivery record before deciding. Any rights provided by applicable consumer law continue to apply.
Requesting cancellation early
If you need to cancel or correct a target, contact us promptly with the order reference and the exact public Facebook URL you intended to use. Cancellation is generally easier before fulfillment begins. A request arriving after processing has started may require a delivery review rather than a simple reversal.
Do not place a second order solely to fix a wrong link while the first is under review. That can create two separate transactions. Our support team can check the recorded destination and tell you what options remain for the first order.
Partial and completed delivery
When part of a package has been delivered, we compare the purchased quantity with the documented completed amount and the package's stated terms. If a confirmed shortfall is attributable to HitsBoost and cannot reasonably be completed, a proportional refund may be appropriate. We do not treat a still-active order as finished simply because a public count has not updated immediately.
A completed order with documented delivery is generally not eligible for a change-of-mind refund. If you believe a completion record is wrong, send the order ID, target link, dates, and a clear description of what you observed. We will review the evidence instead of assuming either the dashboard or public counter tells the whole story.
Target access and platform changes
An incorrect URL, private or deleted content, expired Story, or access restriction can prevent the chosen package from reaching its intended destination. Check your link before checkout and contact us as soon as you notice a problem. The available remedy depends on whether delivery has begun and whether the target can be corrected.
Facebook controls its own display, moderation, recounting, and availability. A purchased count does not promise a particular reach, ranking, sale, or monetization result. We assess an order against the service and quantity purchased, not an outcome that the package did not promise.
Billing disputes and timing
For an unrecognized, duplicate, or failed charge, first send our support team the payment reference, amount, approximate date, and order ID if one exists. Do not send a full card number. We may need to coordinate with the payment provider to confirm what settled and whether an authorization is only a temporary bank hold.
Approved refunds are sent through the available original payment route when the provider supports it. Provider and bank processing times vary, so the date a refund is approved may differ from the date it appears on your statement. You may also use your payment provider's dispute process where you have that right.
How to request a review
Use the HitsBoost contact page or email [email protected] with the subject ‘Refund review’. Include your order ID, the service and quantity, target URL, payment reference, and a short account of the issue. Screenshots of the relevant public count can help, but should not include passwords or card details.
We will compare the available order and payment records, ask for clarification if needed, and explain the outcome. This policy may be updated when the live checkout and package terms are connected; the version applicable to an order is the one presented with that purchase, subject to applicable law.